Privacy Policy

Privacy Policy

Last updated: January 30, 2025

This Privacy Policy describes how CloudyCare (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from cloudycare.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to users of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal, regulatory, or operational requirements. When updates occur, we will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources. The type of information we collect and use depends on how you interact with us.

We use the information collected to:

  • Communicate with you
  • Provide and improve our Services
  • Comply with legal requirements
  • Enforce our terms of service
  • Protect and defend our Services, our rights, and the rights of our users

Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to data that identifies, relates to, or can be associated with you.

Information You Provide Directly

When using our Services, you may submit:

  • Contact details (name, address, phone number, email)
  • Order information (billing and shipping addresses, payment confirmation, email, phone number)
  • Account details (username, password, security questions)
  • Shopping activity (viewed items, cart activity, saved loyalty points, reviews, referrals, gift cards, purchases)
  • Customer support inquiries (messages sent through the Site)

Some features require personal information, and choosing not to provide it may limit your access to certain Services.

Information Collected Automatically

We may automatically collect "Usage Data" through cookies and similar technologies. This data includes:

  • Device and browser details
  • IP address
  • Network connection information
  • Site interaction and account activity

Information from Third Parties

We may obtain data from third-party vendors and service providers, such as:

  • Shopify (to power our store)
  • Payment processors (to process transactions)
  • Marketing and analytics services (to track interactions with our Site, emails, and ads)

Any third-party data we receive is handled according to this Privacy Policy.

How We Use Your Personal Information

1. Providing Products & Services

We use your personal information to:

  • Process payments and fulfill orders
  • Send account, order, and shipping notifications
  • Manage returns, exchanges, and refunds
  • Improve your shopping experience (e.g., personalized recommendations)

2. Marketing & Advertising

We may use your personal information to:

  • Send promotional emails, texts, or direct mail
  • Show relevant advertisements for our products
  • Personalize our website and marketing efforts

📌 Note for EEA residents: The legal basis for marketing activities is our legitimate interest in promoting our products under Art. 6 (1) (f) GDPR.

3. Security & Fraud Prevention

We use personal information to:

  • Detect and prevent fraud, illegal activity, and security threats
  • Protect our users and maintain account security

📌 For EEA residents: This processing is based on our legitimate interest in securing our website under Art. 6 (1) (f) GDPR.

4. Customer Support & Service Improvements

We use your information to:

  • Respond to inquiries and provide support
  • Improve the overall user experience

📌 For EEA residents: This is in our legitimate interest to enhance service quality under Art. 6 (1) (f) GDPR.

Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

  • Enhance your browsing experience
  • Analyze how users interact with our Site
  • Personalize ads and content

Managing Cookies

Most browsers accept cookies by default, but you can disable them in your settings. However, blocking cookies may impact functionality.

Global Privacy Control (GPC)

We recognize GPC signals, which allow you to opt out of certain data uses. Learn more at globalprivacycontrol.org.

How We Share Personal Information

We may share your information in specific cases:

  • With service providers (e.g., payment processors, shipping partners, IT providers)
  • With business and marketing partners (to advertise our products)
  • With affiliates (for operational efficiency)
  • To comply with legal obligations (e.g., responding to subpoenas)

We do not sell or share sensitive personal data without your consent.

Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

✔ Access / Know – Request details on the personal data we hold about you.
✔ Delete – Request the deletion of your personal information.
✔ Correct – Ask us to update inaccurate data.
✔ Portability – Request a copy of your data in a portable format.
✔ Opt-out of sale or sharing – Stop targeted advertising or data sharing.
✔ Restrict processing – Request limitations on how we use your data.
✔ Withdraw consent – Revoke previously given permissions.
✔ Appeal decisions – Challenge our responses to your data requests.
✔ Manage communication preferences – Unsubscribe from marketing emails (non-promotional emails about orders will still be sent).

📩 To exercise your rights, contact us at cloudycaremail@gmail.com.

We will not discriminate against you for exercising your rights. However, we may need to verify your identity before fulfilling your request.

Security & Data Retention

We use industry-standard security measures, but no system is 100% secure. Avoid sending sensitive data through unprotected channels.

We retain personal information only as long as necessary for:

  • Account management
  • Service fulfillment
  • Compliance with legal obligations
  • Resolving disputes

Third-Party Links

Our Site may contain links to external websites. We are not responsible for their privacy policies or content. Review their policies before sharing personal data.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect data from individuals under 16. If you believe we have collected a child’s information, contact us for removal.

International Data Transfers

If you are outside the U.S., your data may be transferred to countries with different privacy laws. We use safeguards like Standard Contractual Clauses (SCCs) to protect your information.

Complaints & Contact Information

If you have concerns about how we handle your data, contact us at:

📧 Email: cloudycaremail@gmail.com
⏰ Business Hours: Monday - Friday, 09:00-17:00

For EEA residents, you may also file a complaint with your local data protection authority.